14-day Product Quality Guarantee Refund & Return Policy

NS COLLECTIVE promises to provide you a “14-day Product Quality Guarantee Refund & Return Service” within 14 days after the receipt of your purchase (as determined by the date of signing for the purchase). Products can be returned under the following conditions:

• Merchandise defect

If there is any free gift(s) in the order and you cannot fulfill the original order requirements of receiving free gift(s) after making returns, it must be sent together with the order for the return and refund process. If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount. No refund or exchange for gifts and redemption products.

All merchandise must be returned in its original condition with packaging and tags intact. No refunds will be made on goods inspected and found to be worn, altered or damaged.

Return Procedure

If you want to return your order, you may email: cs@starshineholdings.com to contact our Customer Service team.

Return items of NS Collective online store by the following steps:

1. Submit a return request by specifying the item you want to return and the reason for return.
2. Once we accept your return request, you will also receive a "Return Request Confirmation email" which will state the item you requested to return and the total refund amount.
3. Please print out the “Return Request Confirmation email”, pack and seal it with your return item securely in an undamaged bag together by S.F. Express.
4. Once we receive the returned products and determine that they satisfy return conditions, the refund will be credited back to your credit card account within 20 business days.

*No return service in store

Return Handling Charge

All returns would incur an additional delivery charge of HK$50, which will be deducted from the total refund amount.

Refund Details

• Once we receive the returned products and determine that they meet the return criteria, we will credit back the refund to your credit card account within 20 business days.
• If the return item does not meet the return criteria, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, cooking oil, or having been overheated, we will return the item to you and an additional HK$50 return delivery charge will apply.
• The refund amount is subject to the actual payment amount.
• The actual refund date is based on the bank or online payment platform processing cycle.
• If there is any free gift in the order and you cannot fulfill the original order requirements of receiving free gift(s) after making the return, it must be returned together with the order for refund. If the free gift is not returned, the retail amount of the gift will be deducted from the refund amount.
• If your order cannot fulfill the original order requirements of applying the coupon code after making return, the total value of the coupon code will be deducted from the refund. Once the order is refunded, the relevant coupon code cannot be used again.

Reasons for Unacceptable Returns/Exchange

Under the following circumstances, we will not be able to process your returns:

• Products not meeting the criteria for “14-day Product Quality Guarantee Refund & Return Policy”
• Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, cooking oil, or having been overheated
• Products with loose threads or cracking due to external scratches by hard objects, or internal wear and tear
• Damaged products due to use for longer than service life
• Damaged products due to improper wash
• Products with color fading due to display
• Products with unclean appearance
• Products not sold on NS Collective's Website